About the Data
The Customer Experience data dashboard was first launched in February 2026 and contains performance measures for the Washington State Board of Nursing. This data primarily comes from our licensing and internal tracking systems and is updated on the first Wednesday of every month.
Data Sources:
- Washington State Healthcare Enforcement & Management System (HELMS)
What the Available Data Includes
- Volume and processing time of licensing applications
- Phone calls received
- Nursing education program requests
Dashboard Reports
- Licensing
- Education
This interactive dashboard is created using Microsoft Power BI.